November 12, 2017



  1. General provisions.  LUXOR BRAND undertakes that any item offered for sale must correspond to immediately available material property of which it has full and complete ownership and capacity of sale. LUXOR BRAND is committed to ensuring that the items are free of visible spots, holes, tears or indelible marks. LUXOR BRAND undertakes to ensure that the Articles are fully in accordance with public order, morality, law in force in France, as well as the rights of third parties and that they are not likely to offend the sensitivity of minors. LUXOR BRAND is prohibited from directly or indirectly selling or acquiring Articles infringing intellectual property rights (counterfeit goods) or selective distribution networks. In order to fight against the sale of counterfeit goods, LUXOR BRAND can provide the product sheet of its Articles at the request of the buyer customers (proof of authenticity) or additional photographs on its Articles. In addition to this control, the Buyer may request physical control of luxury or high-end items at Relaxing Formula’s premises and the issue of a Certificate of Conformity. By exception, Buyers residing outside the European Union can not opt for the Certificate of Conformity.
  2. Payment
    All purchases must be paid before delivery.The payment of the orders is made online on the website, by credit card (Visa, Eurocard or Mastercard) in a secure way through the secured electronic payment terminal. Depending on the technical characteristics of both SSL and encryption software, the information provided by the buyer can not be intercepted by a third party. The information entered on the client is encrypted and will not circulate on the INTERNET. For credit card payments, the order will only be validated by  LUXOR BRAND when the banking servers have authorized the transaction.
  3. SHIPPING. We offer to our customers the best service we ship all our products in special boxes at our discounted rates. We do not ship to P.O. Boxes or APO/FPO addresses. We do not ship on Saturdays or Sundays. Orders placed during the weekend will be processed the next business day. Due to shipping limitations, we are unable to ship packages for delivery on the following Federal holidays: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day & Christmas Day.
  4. Concellation and Refund: – Cancellations must be made within 24 hours of placing the order – If a cancellation is placed within 24 hours and the order has not shipped, a refund will be issued by the method the order was originally charged. – All refunds will be processed within 7 days.
  5. RETURNS. In accordance with the provisions of article 121-20 of the Consumer Code, the customer has 7 days from the delivery to return the package in its packaging unopened, with seals intact and in perfect condition, for the purpose of exchange or refund. All claims must be made within twenty-four hours of receipt of shipment and a return authorization will be issued, please send an email to Once the claim is received and accepted, we will ship again new items or will issue a credit only after the merchandise will be received by our warehouse. No returns will be accepted without previous authorization.
  6. WHAT WE COLLECT We may collect the following information:
    • name
    • contact information including email address
    • demographic information such as postcode, preferences and interests
    • other information relevant to customer surveys and/or offers
  7. WHAT WE DO WITH THE INFORMATION WE GATHER. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  8. SECURITY. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
  9. HOW WE USE COOKIES. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
  10. whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  11. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at CONTROLLING YOUR PERSONAL INFORMATION. You may choose to restrict the collection or use of your personal information in the following ways:
  12. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen
  13. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect
  14. Except as otherwise provided, the Order and this Agreement shall be binding upon and inure to the benefit of the parties’ successors and lawful assigns.
  15. Buyer and Supplier are separate entities. Nothing in the Order or this Agreement shall be construed as creating an employer-employee or joint venture relationship.
  16. COMPLIANCE WITH LAW. Each party shall comply with all state, federal and local laws and regulations applicable to its performance hereunder
  17. GOVERNING LAW. The Order and this Agreement shall be governed by the laws in France, without reference to conflicts of law principles. Any legal suit, action or proceeding arising out of or relating to the Order or these this Agreement shall be commenced in a federal court in Paris, and each party hereto irrevocably submits to the exclusive jurisdiction and venue of any such court in any such suit, action or proceeding. With respect to any litigation arising out of the Order or this Agreement, the parties expressly waive any right they may have to a jury trial and agree that any such litigation shall be tried by a judge without a jury and the prevailing party shall be entitled to recover its expenses, including reasonable attorney’s fees, from the other party.
  18. FORCE MAJEURE. Neither party shall be liable for any failure to perform or delay in performance of this Agreement to the extent that any such failure arises from acts of God, war, civil insurrection or disruption, riots, government act or regulation, strikes, lockouts, labor disruption, cyber or hostile network attacks, inability to obtain raw or finished materials, inability to secure transport, or any cause beyond such party’s commercially reasonable control.
  19. In the event any provision of the Order or this Agreement is held by a tribunal of competent jurisdiction to be contrary to the law, the remaining provisions of the Order or this Agreement will remain in full force and effect. All sections herein relating to payment, ownership, confidentiality, indemnification and duties of defense, representations and warranties, waiver, waiver of jury trial and provisions which by their terms extend beyond the Term shall survive the termination of the Order and this Agreement.